FAQ

Frequently Asked Questions

What is SYVELYA LABS

SYVELYA LABS is a premium beauty technology brand specializing in advanced devices designed for skin care, body sculpting, and wellness. Our mission is to deliver professional grade results from the comfort of your home using innovative and high performance tools.

Are your devices safe to use at home

Yes, all SYVELYA LABS devices are designed with strict safety standards and undergo quality testing. They are developed for safe home use when instructions are followed carefully.

How long does it take to see results

Results vary depending on the device and individual usage. Some users notice visible improvements within a few sessions, while optimal results typically appear after consistent use over several weeks.

Do your products come with a warranty

Yes, all SYVELYA LABS devices come with a warranty to ensure customer satisfaction and product reliability. Warranty duration may vary depending on the product.

What payment methods do you accept

We accept major payment methods including credit cards, PayPal, Klarna, and Scalapay. Flexible payment options are available to enhance your shopping experience.

Do you offer international shipping

Yes, SYVELYA LABS ships worldwide. Delivery times and shipping costs vary depending on your location and the shipping method selected at checkout.

How can I track my order

Once your order is shipped, you will receive a tracking number via email. You can use this number to monitor your delivery status in real time.

What is your return and refund policy

We offer a satisfaction guarantee. If you are not fully satisfied with your purchase, you may request a return within the specified return period, subject to our return policy conditions.

Can I use your devices with skincare products

Yes, many of our devices are designed to enhance the absorption and effectiveness of skincare products. We recommend using high quality serums or creams for optimal results.

How can I contact customer support

Our support team is available to assist you with any questions or concerns. You can contact us via email or through our contact form on the website for prompt assistance.