Política de reembolso

RETURN AND REFUND POLICY

Premium Return Experience

At SYVELYA LABS, we are committed to delivering a refined and satisfying customer experience. If for any reason you are not fully satisfied with your purchase, you may request a return under the conditions outlined below.

Right of Withdrawal

In accordance with European consumer protection laws, you have a period of 14 days from the date of delivery to request a return without providing any reason.

To initiate a return request, please contact our customer support at:

customer.care@syvelya-labs.com

Return Conditions

To be eligible for a return, the product must meet the following criteria:

  • Unused and in perfect condition
  • Returned in its original packaging
  • All accessories, manuals, and components included
  • No visible signs of wear, damage, or usage

Any product that does not meet these conditions will not be eligible for a refund.

Non Returnable Items

For hygiene and safety reasons, certain items cannot be returned once opened or used, including:

  • Personal care devices in contact with skin
  • Beauty accessories used or unsealed

This policy ensures the highest standards of safety and quality for all our clients.

Return Process

  1. Contact our support team to request a return authorization
  2. Receive return instructions
  3. Ship the product to the provided return address
  4. Inspection upon reception

Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

Refund Policy

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds are issued within 14 business days
  • Payment is returned via the original payment method
  • Initial shipping costs are non refundable

Damaged or Defective Products

If you receive a defective or damaged product:

  • Contact us within 24 hours of delivery
  • Provide photos or videos as proof

We will offer either:

  • A replacement product
  • A full refund

Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account
  2. Contact your payment provider
  3. Contact us at customer.care@syvelya-labs.com / phone: +33955542390

Exchanges

We only replace items if they are defective or damaged.

Luxury Commitment

SYVELYA LABS is dedicated to excellence. Every return request is handled with care, discretion, and efficiency to ensure a seamless and premium experience.