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SHIPPING POLICY

Premium Delivery Experience

At SYVELYA LABS, we are committed to delivering your order with precision, care, and efficiency. Every shipment is handled with trusted logistics partners to ensure a seamless and reliable experience worldwide.

Order Processing

All orders are processed within 1 to 3 business days (excluding weekends and public holidays).

Once your order has been prepared and dispatched, you will receive a confirmation email with tracking information.

Shipping Times

Estimated delivery times:

  • Europe: 3 to 5 business days
  • United States & Canada: 3 to 5 business days
  • Asia: 3 to 5 business days
  • International: 7 to 15 business days

Please note that these timeframes are indicative and may vary depending on destination, customs processing, or peak periods.

Shipping Costs

Shipping fees are calculated at checkout based on your location and selected delivery method.

Occasionally, SYVELYA LABS may offer complimentary shipping as part of exclusive promotions.

Tracking Your Order

All orders include a tracking number.

You can monitor your delivery in real time via the tracking link provided in your shipping confirmation email.

Customs Duties and Taxes

For international orders outside the European Union:

  • Customs duties and import taxes may apply
  • These charges are the responsibility of the customer

SYVELYA LABS is not responsible for delays caused by customs procedures.

Delivery Issues

If you experience any issue with your delivery:

  • Delayed package
  • Lost shipment
  • Incorrect delivery

Please contact us at:

email: customer.care@syvelya-labs.com
phone number: +33955542390

Our team will assist you promptly to resolve the situation.

Incorrect Address

It is the customer’s responsibility to provide accurate shipping information.

SYVELYA LABS cannot be held responsible for orders shipped to incorrectly provided addresses.

Additional fees may apply for reshipment.

Damaged Packages

If your package arrives damaged:

  • Contact us within 48 hours of delivery
  • Provide clear photos of the package and product

We will offer a suitable solution, including replacement or refund if applicable.

Luxury Commitment

SYVELYA LABS ensures that every order is delivered with the highest standards of service, reflecting the excellence and sophistication of our brand.