Ketentuan penjualan

TERMS AND CONDITIONS OF SALE

Premium Brand Experience

SYVELYA LABS offers a curated selection of high end electronic beauty and wellness devices designed to elevate your daily routine through innovation, performance, and elegance.

By placing an order on our website, you agree to these Terms and Conditions of Sale.

1. Scope

These Terms govern all sales made via the SYVELYA LABS online store.

They apply to all customers worldwide purchasing products through our website.

2. Products

SYVELYA LABS offers premium electronic devices dedicated to beauty and well being.

Each product is presented with detailed descriptions and visuals. Minor variations may occur due to manufacturing or display settings.

3. Pricing

  • Prices are displayed in dollars ($), including VAT (TTC)
  • Shipping costs are calculated at checkout
  • SYVELYA LABS reserves the right to modify prices at any time

Products are billed at the price in effect at the time of order confirmation.

4. Orders

Any validated order constitutes full acceptance of these Terms.

SYVELYA LABS reserves the right to:

  • Refuse or cancel any order
  • Limit quantities purchased
  • Request additional verification in case of suspected fraud

5. Payment Methods

We offer secure and flexible payment solutions:

  • Credit cards (Visa, Mastercard)
  • PayPal
  • Klarna (installments or deferred payment)
  • Scalapay (3 interest free installments)

All payments are secured via encrypted systems.

6. Order Confirmation

Once your order is placed:

  • A confirmation email is sent
  • SYVELYA LABS reserves the right to cancel the order in case of payment issues

7. Delivery

Orders are shipped worldwide.

Estimated delivery times:

  • Europe: 3 to 5 business days
  • United States & Canada: 3 to 5 business days
  • Asia: 3 to 5 business days
  • International: 7 to 15 business days

Delivery times are indicative and may vary.

8. Right of Withdrawal

In accordance with EU law, customers have 14 days from delivery to exercise their right of withdrawal without justification.

9. Returns

Returned products must be:

  • Unused
  • In original packaging
  • In perfect condition

Return costs are borne by the customer unless the product is defective.

10. Refunds

  • Refunds are processed within 14 days after validation
  • Payment is returned via the original payment method
  • Initial shipping costs are non refundable

11. Legal Guarantees

Customers benefit from:

  • Legal guarantee of conformity (French Consumer Code)
  • Warranty against hidden defects (Civil Code)

12. Liability

SYVELYA LABS cannot be held responsible for:

  • Improper use of products
  • Indirect damages

Products are intended for cosmetic and wellness use only.

13. Intellectual Property

All website content (branding, visuals, texts) is the exclusive property of SYVELYA LABS.

Any reproduction is strictly prohibited.

14. Force Majeure

SYVELYA LABS shall not be held liable for delays or failure due to events beyond its control (transport issues, strikes, natural disasters).

15. Governing Law

These Terms are governed by French law.

In case of dispute, an amicable solution will be sought prior to legal proceedings.

16. Customer Service

For any request:

email: customer.care@syvelya-labs.com
phone number: +33955542390

Quality Commitment

SYVELYA LABS is dedicated to delivering an exceptional experience combining innovation, reliability, and premium quality in beauty technology.